Privacy Policy

MyCRM – Privacy Policy

Last Updated: Dec 22, 2025

MyCRM (“MyCRM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the MyCRM platform, including any related services, software, APIs, and websites (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information you provide directly, including:

  • Name, email address, phone number

  • Business name and business contact details

  • Account credentials

  • Billing and payment information (processed by third-party providers)

  • Customer, staff, and operational data you input into the platform

  • Communications with support or sales

1.2 Automatically Collected Information

When you use the Services, we may automatically collect:

  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system

  • Usage data, logs, and timestamps

  • Pages viewed and features used

This data is used for security, analytics, and service improvement.

1.3 Customer Data

“Customer Data” refers to data you upload or generate while using MyCRM, including customer records, staff information, call logs, and operational data.

You retain ownership of Customer Data.

2. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the Services

  • Authenticate users and secure accounts

  • Process subscriptions and payments

  • Enable integrations (e.g., SavorStation, FonaBot)

  • Provide AI-assisted features and automation

  • Monitor usage and improve performance

  • Communicate service updates and support responses

  • Comply with legal obligations

3. AI and Automated Processing

Certain features may use artificial intelligence or automated processing, including but not limited to:

  • Call transcription

  • AI-generated responses or summaries

  • Workflow automation

  • Analytics and recommendations

AI-generated outputs are provided for assistance only and should be reviewed by users before reliance.

MyCRM does not guarantee accuracy or outcomes from AI-generated content.

4. Sharing and Disclosure of Information

We do not sell personal information.

We may share information with:

4.1 Service Providers

Trusted third-party providers that help us operate the Services, such as:

  • Payment processors (e.g., Stripe)

  • Cloud hosting providers

  • AI and analytics providers

  • Communication and telephony providers

These providers are contractually obligated to protect data.

4.2 Legal Requirements

We may disclose information if required to:

  • Comply with law or legal process

  • Respond to lawful requests

  • Protect rights, safety, or property

  • Prevent fraud or abuse

4.3 Business Transfers

If MyCRM is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

5. Data Retention

We retain information only as long as necessary to:

  • Provide the Services

  • Meet legal or regulatory requirements

  • Resolve disputes

  • Enforce agreements

Customer Data may be deleted after account termination, subject to retention policies and legal obligations.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information.

However, no method of transmission or storage is 100% secure. You acknowledge and accept this risk.

7. Your Rights and Choices

Depending on your location, you may have rights including:

  • Access to personal data

  • Correction of inaccurate data

  • Deletion of personal data

  • Restriction or objection to processing

  • Data portability

Requests may be submitted to: privacy@crm1.cloud

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information is collected

  • Request deletion of personal information

  • Opt out of the sale of personal information (MyCRM does not sell data)

  • Non-discrimination for exercising your rights

Requests may be made by contacting us.

9. International Users (GDPR)

If you are located outside the United States, your information may be transferred to and processed in the United States.

By using the Services, you consent to this transfer.

For GDPR purposes, MyCRM acts as a data processor for Customer Data and a data controller for account and billing data.

10. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

  • Maintain sessions

  • Improve performance

  • Analyze usage

You can control cookies through your browser settings.

11. Third-Party Links

The Services may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties.

12. Children’s Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted with an updated “Last Updated” date. Continued use of the Services constitutes acceptance of the updated policy.

14. Contact Information

For questions or concerns regarding this Privacy Policy:

MyCRM
Email: privacy@crm1.cloud
Website: https://crm1.cloud